New Public Management

The public sector has always been at the vortex of controversy and debate as regards its style of functioning. A management philosophy,by way of modernisation, which is used by governments throughout the world is referred to as New Public Management(NPM). The key to NPM is more market orientation in the public sector. This will lead to greater cost efficiency in governments while being devoid of other deleterious effects resulting from such an approach. Bureaucracy is less and personal characteristics of employees are more customer-friendly. Hierarchy gives rise to networkedness and political influences in decision-making are minimal.

Contributed By:
Prof. D. P. Chattopadhyay
(Globsyn Business School)