Accentuate the Positive

Dear Students,

Hang on the walls of your mind the memory of your success.

Take counsel of your strength, not your weakness. Think of the good jobs you have done.

Think of the times when you rose above your average level of performance and carried out an idea or a dream or a desire for which you had deeply longed.

Hang those pictures on the walls of your mind, and look at them as you travel the highway of life.

Best wishes,

Prof. D. P. Chattopadhyay
Globsyn Business School

The Power of Positive Phrases

Dear Students,

Here are few phrases which can do wonders for you. These positive phrases can help you serve customers better, work more effectively with co-workers and satisfy bosses:

· “How may I help you ? “ is what all customers want to hear. It gets right to the point and saves their time and yours.
· “I am not sure but I’ll find out “ is an honest approach that not only lets you admit that you don’t have a solution but also volunteer to find one. That signals others you’ll do what you can to meet their needs.
· “I’ll keep you updated.” When you say this, it means others will expect you to give them regular and timely status reports. Follow-through is vital to build your reputation for dependability.
· “I’ll take responsibility.” This is often the toughest phrase to get out. Reason: You’ll bask in the spotlight if things go well but take the heat if they don’t. But your willingness to say it and do it will pay off over time.

Best wishes for building lasting relationships

Prof.D.P.Chattopadhyay
Globsyn Business School