The Power of Positive Phrases

Dear Students,

Here are few phrases which can do wonders for you. These positive phrases can help you serve customers better, work more effectively with co-workers and satisfy bosses:

· “How may I help you ? “ is what all customers want to hear. It gets right to the point and saves their time and yours.
· “I am not sure but I’ll find out “ is an honest approach that not only lets you admit that you don’t have a solution but also volunteer to find one. That signals others you’ll do what you can to meet their needs.
· “I’ll keep you updated.” When you say this, it means others will expect you to give them regular and timely status reports. Follow-through is vital to build your reputation for dependability.
· “I’ll take responsibility.” This is often the toughest phrase to get out. Reason: You’ll bask in the spotlight if things go well but take the heat if they don’t. But your willingness to say it and do it will pay off over time.

Best wishes for building lasting relationships

Prof.D.P.Chattopadhyay
Globsyn Business School