New Public Management

The public sector has always been at the vortex of controversy and debate as regards its style of functioning. A management philosophy,by way of modernisation, which is used by governments throughout the world is referred to as New Public Management(NPM). The key to NPM is more market orientation in the public sector. This will lead to greater cost efficiency in governments while being devoid of other deleterious effects resulting from such an approach. Bureaucracy is less and personal characteristics of employees are more customer-friendly. Hierarchy gives rise to networkedness and political influences in decision-making are minimal.

Contributed By:
Prof. D. P. Chattopadhyay
(Globsyn Business School)

Organizational Citizenship Behaviour

One of the contemporary areas in the field of Organizational Behaviour and Development is Organizational Citizenship Behaviour under the acronym OCB.

OCB is unique in that it is non-traditional and out of the clutches of a formal reward system. Though it is beneficial to the organization,it is purely under the volition of the individual who indulges in behaviour triggered by personal choice and is non-mandatory in that it does not fetch any punishment lest such behviour is not displayed.OCB enhances the effectiveness and efficiency of an organization and enhances its productivity.Two specific examples in point would include an employee who is apolitical by nature at domestic or social life will also act likewise in her/his professional work in the organization.;alternately,an employee who voluntarily takes part in collective decision-making process will tend to be more involved in work and perform better than those who are indifferent when it comes to joint-decision-making.

Contributed By:
Prof. D. P. Chattopadhyay
(Globsyn Business School)